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Change lives. Change organizations. Change the world.
Google had become an extraordinarily popular Web site because of the efficiency of its search engine and that popularity spiraled through its applications. The key to Google's financial success was in selling advertisements tailored to search queries of users. Google's objective was "to organize the world's information and make it universally accessible," and its strategy had three components: search, ads, and applications.
An expanding set of nonmarket challenges accompanied Google's success and growth. Challenges came from all areas: competitors, producers of complementary products, content producers, non-governmental organizations (NGOs), and the public. This case explores Google's nonmarket challenges, including privacy issues in the United States and European Union, the spectrum auction, intellectual property, corporate social responsibility, and Google's business practices in China
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Paper Copy: You may purchase this case from Harvard Business Publishing.
Case No: P55