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Change lives. Change organizations. Change the world.
In December 2004, Donald Berwick, MD, president and CEO of the Institute for Healthcare Improvement (IHI), challenged U.S. hospitals to reduce unnecessary deaths by 100,000 within the next 18 months. By the end of this 18-month period, more than 3,100 hospitals had enrolled in the “100,000 Lives Campaign,” representing more than 70 percent of U.S. hospital beds. It was estimated that approximately 123,000 preventable deaths were avoided in the participating hospitals.
The case addresses the issue of quality in the health care industry, the history of the IHI, and the IHI’s efforts to bring modern quality practices to the industry. It describes how, after seeing pockets of improvement, the IHI and Berwick launched the 100,000 Lives Campaign in an effort to stimulate large-scale change. It shows how the campaign incorporated lessons from politics and social activism. The impact the campaign had on hospitals is also discussed, with particular emphasis on one hospital that used the challenge as the basis for fundamental transformation.
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Case No: L13